piertalk aims to provide high quality service to it’s members. We believe we achieve this most of the time: However, if we are not getting it right please let us know.

In order to ensure our services remain at a high and improving standard, we have a procedure through which you can let us know of for any reason you are not satisfied with your dealings with piertalk.

If you are not happy with piertalk please tell us

If you are unhappy about any of piertalk’s services, please either speak to  a member of the Committee or fill out our Complaints and feedback form.

If you are unhappy with an individual in piertalk sometimes it is best to tell him or her directly. If you feel this is difficult or inappropriate then speak to a member of the Committee. Often we will be able to give you a response straight away.

When the matter is more complicated we will give you at least an initial response within five working days.

Make a Written Complaint
To make a written complaint If you are not satisfied with our response or wish to raise the matter more formally, please write to the Chair.

If your complaint is about one of the Co- Chairs, please write to a Trustee

All written complaints will be logged. You will receive a written acknowledgement within three working days. The aim is to investigate your complaint properly and give you a reply within ten working days, setting out how the problem will be dealt with.

If this is not possible, an interim response will be made informing you of the action taken to date or being considered.

If after we have responded you are not satisfied, please write to the Chair who will report the matter to the next meeting of the Committee, which will decide on any further steps to resolve the situation.

September 2019

The Committee
Linda Prince – Co-Chair
Tel : 07474 119899
Email : totonelson@hotmail.com
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Maz Ling – Co Chair
Tel : 07939 484856

Trustees/Volunteers

Glynis Whiteman
Tel : 07950 441894
Email : glyndw@gmail.com

Pat Watkins
Tel : 07401 209386
Email : watkins_pat@yahoo.co.uk